Frequently Asked Questions

Frequntly Asking Questions - FAQ

1) How long can I return the product I bought online? You can return the purchased product within 14 days. You can use your right of withdrawal.

2) How long can I exchange the product I bought? You can make a replacement within 30 days from the date of purchase.

3) What are the return and exchange conditions for personalized products? Custom made; Specially sized products made in different colors, with names or similar things written, cannot be returned or exchanged, but we undertake to pay 60% of your invoice amount at any time, regardless of the period.

4) How do I send you the product I want to return or exchange. If there is a defect or problem with the product you purchased, we pay the shipping cost. If you want to return or change it arbitrarily, the shipping costs for the return or exchange belong to you.

5) I have repair problems such as ring size change or stone falling, what should I do? After contacting us at info@gizilinci.com and being approved, you need to send it to our head office address with the certificate. Our shipping address for Returns, Exchanges, Repairs. Buyer Name: GİZİL İNCİ Address : Yenibosna mh. Jewelers sk. Istanbul VizyonPark C-2 K:10 No:1004 Bahcelievler / Istanbul Phone : 0 530 952 7788

6) When will my order be delivered to the cargo company? In how many days will the custom-made products that I have requested and / or requested changes or additions be ready for delivery? Your orders are delivered to the cargo company within 5 working days at the latest. Personalized products are delivered to the cargo within 15 working days at the latest.

7) What are the payment options? You can shop on Gizilinci.com with Credit Card, EFT or Money Transfer payment methods. If you want, you can use installments on credit card.

8) When are orders placed by money order or EFT processed? The processing date of orders placed by wire transfer / EFT is not the date the order is placed, but the date the payment is transferred to our bank accounts. For orders placed by money order/EFT, orders that are not paid within 3 working days will be cancelled.

9) Can I use the images published on the gizilinci.com online sales site on my own site? Images or texts published on gizilinci.com cannot be used elsewhere without permission.

10) My product was missing a gram when it was repaired, what should I do? If your product has been adjusted for size or height, it is normal to have a deficiency in grams, and there may be minor fluctuations in product grams after maintenance and polishing.

11) Do the same sales conditions apply in your stores? The prices and sales conditions of the products on gizilinci.com are only for purchases made from this site.