Terms & Conditions

Warranty

All products on the Giziljewellery.com website are under the Gizil İnci guarantee. All jewelery certificates offered for sale at Giziljewellery.com are sold with the certificates. The warranty period of all Jewelry Jewelery is 5 years. However, Gizil Pearl Jewellery is always there to provide the support you need to use your products for many years to come. In order for the warranty of the products purchased from Giziljewellery.com to continue, third parties and institutions outside the Secret Pearl must not intervene in any way, adjust the size, repair, etc. Products that have been altered or tampered with are not covered by the warranty. The accidental breakage, damage or destruction of the stone due to improper use of the product is outside the scope of the warranty. Check the products you ordered by comparing them with the dispatch number during delivery. In case you think that the products are missing or damaged, please do not take delivery of the package with the minutes to the cargo authority. Notify the Giziljewellery.com ordering authority using the customer contact form. Your order will be delivered to you as soon as possible with the necessary inspection. When you receive the product, you agree that the cargo company fully fulfills its mission. You can contact us using our customer contact form for any questions or problems you may have.

Exchange and Return

In order to cancel and return your order, you need to send your request to our e-mail address 444 4 945 or to info@gizilinci.com. After you arrive at our product, the product will be refunded upon receipt of the product after the necessary inspections. Provisions of the Law on the Protection of the Consumer No 6502 shall apply during the product inspections. The withdrawal right can be used within 14 days after the product arrives. In order to use the right of withdrawal, the customer must notify the secretarial.com by fax, e-mail or telephone within this period and the product must not be used. In the case of using the right of withdrawal, it is obligatory to use the example of the cargo handover log which is sent to the 3rd person or the customer to the secret shop. Upon receipt of these documents, the product inspection is carried out by experts. Products that are eligible for refund will be refunded within 7 days using the same method of payment as the customer of the product. If the invoice is not sent originally, VAT and other legal obligations, if any, can not be returned. The returned product is paid by the cargo customer. The customer can not use the right of withdrawal in the products which are produced in accordance with the customer's special requests and demands or made special to the person by making modifications or additions. All of the orders, products, invoices, delivery notes, certificates, product boxes, packaging and all other documents and materials that you wish to return must be submitted to the address below the page in a complete and unimpaired form. At the time of sending the return, the customer belongs to the cargo company or the customer who fulfills the responsibilities of any kind of deterioration or similar depreciation in the documents and materials sent with the product and the product due to the customer who performs the return process. You can use the customer contact form for notification, or you can send an e-mail to info@gizilinci.com. In the event that you perform the refund without confirmation from gizilinci.com, your refund will not be accepted and your refund will not be received. Once the return has been received, it is reviewed by the experts to see if the return conditions have been fulfilled. If the refund is approved, it will be returned to the bank account if it is provided by credit card, money order / EFT. Your Icelandic credit card account reflects your bank's transaction status and takes 1-4 weeks. For your Return, Exchange and Repairs, send your products by cargo to the following address: Name: Gizil İnci Phone:+90 530 952 7788 Address: Yenibosna Merkez Mah., Kuyumcular Sk. Vizyion Park C-2 Block Floor: 10 No: 1004 Bahcelievler / İstanbul TURKEY

Delivery

(Only in Turkey available) If you have made your payment using credit card so that your order can be delivered to the delivery address you specified during shopping, the security approval we disclose under the heading of Security Principles must be forwarded to the ordering authority of Giziljewellery.com by the Fraud Security Department. After your payment is confirmed, as a second step, the products are tailor-made to you in the direction of your preferences as you order. Cargo is given on the same day after the preparation of the products, approval of payment. You will be notified by e-mail or by phone if the preparation phase has exceeded the period specified in Gizilinci.com. Prepared orders are delivered to the cargo company on Saturdays, Sundays, public holidays and holidays. The cargo company is delivering on Sundays, public holidays and holidays. Giziljewellery.com reserves the right to change the shipping company or shipping method when it deems necessary. You will be notified by e-mail when your order is delivered to the cargo company. It is expected that the orders delivered to the cargo company will be in your hands within 48 hours, except during the days when the cargo company does not deliver. If you do not receive your order at the end of this period, you can contact us using the contact form. In case the buyer can not be found at the delivery address, the cargo company leaves a visit notice note. If the addressee does not pass the contact with the cargo company within 3 days, the cargo company will bring the package back to Giziljewellery.com. You can contact us by using the contact form for all your questions and problems in these matters.